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Angela’s Accessibility Training at Manchester Airport with TryB4UFly

aeroplane with sunny sky

This post has been written by Angela Christian, one of our Occupational Therapists at Disabled Living. Angela took part in some training by Graham Race on Wednesday 23rd May 2018 at Manchester Airport with TryB4UFly. Function Specialist, Ashley Horsfall and Customer Experience, Susan Dean were also present from Manchester Airport.

Manchester airport tour

Assistance Lane at Manchester Airport

Manchester Airport contract work to OCS, to support their passengers needs throughout the journey from the car park, during the airport and when accessing onto the Aircraft.

At all the main entrance points; Passenger can locate an Assistance Point, where they can call for assistance from OCS staff who responds in person within 15 minutes maximum.

Prior to checking in passengers with physical or hidden disabilities can locate the reception point for assistance, where they can wait in quiet area before check in. Passengers can get help to with check in and board via an Assistance Lane.

Hidden Disabilities

green and yellow sunflower landyard


Reception points can provide a special lanyard (Green with Sunflowers) which informs staff members and airline companies that a passenger has additional support needs. The lanyards can be collected from Reception Point for Assistance. This allows passengers to use assistance lanes when boarding and also priority and family lanes at security.

Reception Point for Assistance Terminal 2

airport reception point for assistance

Manned desks at the reception points are available (Terminal 2 above). These are centrally located near shops and restaurants and if passengers want to shop or eat, there is no need to stay in one place. The OCS staff use Customer Call to locate Passengers when its time to board, staff will buzz to locate Passengers ready to board.

plane at manchester airport


OCS support passengers throughout their journey from the car park, throughout the airport and when accessing the Aircraft, via the use of the ambulift, Eagle Hoist or other transfer aids.

Disability and Toileting

Equipment provided in the Manchester Airport Changing Places above.

  • Overhead full room coverage hoist system

IMPORTANT: Sling not provided

  • Mobile hydraulic height adjustable changing bench
  • Wide tear off paper dispenser
  • Privacy screen
  • Peninsular conventional close coupled WC with grab rails and support arms
  • Electrical height adjustable sink.

Manchester airport currently have a transformation plan, to improve airport facilities for people with special needs. Passengers will see an increased number of changing places; air side and land side, more central assistance points. Dog assistance areas, sensory/quiet rooms, first aid rooms, new assistance points and more.

Useful resources

Manchester Airport – Special Assistance 

Seat Guru


Accessible Tourism

Enable Holidays


Mobility Equipment Hire Direct

Travel advice with a mobility aid

BHTA – Air Transport Advice

Flexel Mobility


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